Coinbase CEO Brian Armstrong responded to a key milestone on high US cryptocurrency exchanges. In a tweet, Armstrong revealed that Coinbase has obtained an A+ score from the Higher Enterprise Bureau (BBB), indicating substantial progress in customer support.
In his X put up, Armstrong praised the corporate’s buyer expertise group and highlighted its efforts to realize this milestone.
“The Coinbase buyer expertise group labored laborious to enhance their scores and in the end reached an A+ score at Higher Enterprise Bureau,” wrote Coinbase CEO. He added that bettering the client expertise is necessary as Coinbase continues to deal with the rise within the monetary lives of its customers.
The client expertise group at @coinbase has labored laborious to enhance their scores and in the end reached an A+ score on the Higher Enterprise Bureau.
It continues to enhance right here as we handle a big a part of our folks’s monetary lives. Stuff you nonetheless have to do to enhance assist…pic.twitter.com/na0qx9jyt3
– Brian Armstrong (@brian_armstrong) August 6, 2025
Coinbase CEO confirmed that there’s nonetheless numerous work to enhance assist, significantly addressing bugs that clients attain out to within the first place, including, “If it’s essential to contact assist, you’ve got most likely gotten improper upstream someplace.”
This approval demonstrates Coinbase’s dedication to not solely reactive assist but additionally to aggressive enhancements to stop points earlier than they happen.
In current developments, Coinbase launched built-in pockets instruments through the Developer Platform (CDP), making it simpler for builders to combine their wallets. This improvement has led to Coinbase rebranding its pockets as “all apps” after the Layer-2 community, as a base app.
Coinbase declares proposed personal companies
Coinbase has raised $2 billion from convertible bond gross sales and has joined many cryptocurrency-focused firms on this push.
In line with a current announcement, the most important US crypto trade intends to make use of income to purchase again shares and trade unpaid money owed.
Coinbase’s convertible providing has raised $51.9 billion by means of US stock-related merchandise this 12 months following a current surge in buying and selling.
Coinbase transactions are on sale in 2029 and 2032 with 0% coupons in two tranches. Bonds scheduled for 2029 are supplied at a conversion premium of fifty% to 55%, whereas the 2032 seven-year tranche is marketed at a 30% to 35% premium.
